This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with VAST Performance, including when you submit lead forms (e.g., Facebook Lead Ads) and when you receive SMS/text messages from us. Our SMS Terms (Section 8) govern your participation in our messaging program.
By submitting your information or enrolling in our SMS program, you agree to this Privacy Policy and SMS Terms.
Vehicle/service interests, preferred appointment times, and any notes you submit
Consent preferences (e.g., checkbox consents on lead forms)
Information collected automatically
Device, browser, and usage data from our website (cookies, pixels, analytics)
Facebook Lead Delivery metadata (time/date of form submission)
Information from third parties
Lead sources such as Facebook Lead Ads and advertising partners that deliver your form submission to us
3) How We Use Your Information
We use your information to:
Respond to inquiries and provide quotes
Schedule, confirm, and manage appointments
Send transactional updates (e.g., reminders, service status, receipts)
Send promotional offers and customer satisfaction surveys (with your consent)
Improve our services, ads, and website performance
Maintain security and comply with legal obligations
No Sale of Personal Information: We do not “sell” personal information as defined by applicable law. We do not share your SMS opt-in consent or phone number with third parties for their own marketing.
4) When We Share Information
We share information only with:
Service providers (e.g., scheduling, CRM, messaging, analytics, payment processors) under contracts that restrict use to our business purposes
Legal/Compliance needs (to protect rights, comply with laws, or respond to valid requests)
We do not share SMS opt-in consent with third parties. Carriers and gateway providers may process data to deliver messages, per industry requirements.
5) Data Retention & Security
We keep personal information only as long as reasonably necessary for the purposes above, unless a longer period is required by law.
We use administrative, technical, and physical safeguards. No system is 100% secure; please use caution when sharing information.
6) Your Choices & Rights
Email/SMS Marketing: You can opt out at any time (see Section 8 for SMS).
Access/Correction/Deletion: You may request access, correction, or deletion of your information by contacting us at [[email protected]].
California residents (CCPA/CPRA): You may have additional rights. Submit requests via [link or email]. We will not discriminate against you for exercising your rights.
7) Children’s Privacy
Our services are intended for U.S. adults 18+. We do not knowingly collect personal information from children under 13.
8) SMS/Text Messaging Terms (A2P/10DLC)
Program Description: When you submit your information (e.g., via Facebook Lead Ads or our website forms) and consent to receive texts, you may receive SMS messages from VAST Performance related to your inquiry, vehicle service updates, appointment reminders, and occasional promotions.
Opt-In: You consent by submitting your phone number and agreeing to receive texts from VAST Performance. Consent is not a condition of purchase.
Message Frequency:Message frequency varies.
Costs:Msg & data rates may apply.
Opt-Out: Text STOP to [Your Sending Number] to cancel. After you send STOP, we will send a confirmation SMS and you will no longer receive messages. Other accepted keywords: END, CANCEL, UNSUBSCRIBE, QUIT.
Help: Text HELP to [Your Sending Number] or email [[email protected]] for assistance. Other accepted keywords: INFO.
Carriers: Supported carriers may vary. Carriers are not liable for delayed or undelivered messages.
Eligibility: U.S. recipients only; 18+.
Data Use: We use your phone number solely to deliver program messages and as described in this Privacy Policy. We do not share SMS opt-in consent with third parties.
Changes: We may modify or terminate the program at any time. Updates will be posted to this page with a new Effective Date.
9) Cookies & Tracking
We and our partners may use cookies, pixels (including Meta/Facebook Pixel), and similar technologies to measure ad performance and improve our services. Manage preferences via your browser settings and platform tools.
10) Do Not Track
Your browser may send a “Do Not Track” signal. Our site may not respond to these signals due to varying industry standards.
11) International Use
We primarily serve U.S. customers. If you access our services from outside the U.S., you consent to processing in the U.S., where laws may differ from your jurisdiction.
12) Changes to This Policy
We may update this Policy from time to time. We will post the updated version with a revised Effective Date at the top of this page.
13) How to Contact Us
Questions about this Privacy Policy or our SMS program: Email: [[email protected]] Phone: [2489701478] Mail: [29444 woodward ave, royal oak, MI]